FREQUENTLY ASKED QUESTIONS
ABOUT THE RESORT
Resort Policies & Guest Access
Pets are not permitted on the island.
Access is restricted to registered in-house guests only.
Dining and facilities are reserved exclusively for in-house guests.
Spa facilities are exclusively for in-house guests.
Drone usage is not encouraged to ensure guest privacy.
Accessibility & Guest Mobility
Yes, most public areas are wheelchair-accessible. Kindly share any specific requirements in advance so we may assist.
Yes, shuttle (buggy) services are available at the resort.
Family-Friendly Services
Yes, baby strollers are welcome.
Yes, baby sitting services are available at additional cost. This may be booked in advance or during check-in.
Yes, limited baby amenities are available upon request. Kindly let us know your requirements.
Resort Services & Amenities
Yes, complimentary (free) Wi-Fi is available.
Yes, available upon request.
Yes, guests may enjoy resort amenities while waiting for their villa to be prepared. Lockers and changing rooms are available.
Proper swimwear is required.
Payments, Deposits & Transportation
Yes, a deposit will be collected upon check-in.
All reservations require full credit card payment at time of booking. Credit cards will be charged in Malaysian Ringgit (MYR) using the daily Bankers Buyers Rate.
ABOUT THE RESORT
Resort Policies & Guest Access
Pets are not permitted on the island.
Access is restricted to registered in-house guests only.
Dining and facilities are reserved exclusively for in-house guests.
Spa facilities are exclusively for in-house guests.
Drone usage is not encouraged to ensure guest privacy.
Yes, most public areas are wheelchair-accessible. Kindly share any specific requirements in advance so we may assist.
Yes, personal scooters and bicycles may be brought to the resort.
Yes, shuttle (buggy) services operate throughout the resort.
Family-Friendly Services
Yes, baby strollers are welcome.
Yes, baby sitting services are available at additional cost. This may be booked in advance or during check-in.
Yes, baby amenities are available upon request. Kindly let us know your requirements.
Resort Services & Amenities
Yes, complimentary (free) Wi-Fi is available.
Yes, available upon request.
Yes, guests may enjoy resort amenities while waiting for their villa to be prepared. Lockers and changing rooms are available.
Proper swimwear is required.
Payments, Deposits & Transportation
Yes, a deposit will be collected upon check-in.
All reservations require full credit card payment at time of booking. Credit cards will be charged in Malaysian Ringgit (MYR) using the daily Bankers Buyers Rate.
ACCOMODATION
In-Villa Amenities
Yes, toiletries are provided in each room.
Yes, a beach bag can be found in the closet.
Yes a prayer mat can be provided, kindly inform our travel centre of your requirements ahead of your stay.
Bedding & Occupancy Arrangements
The daybed can be prepared with a pillow and blanket in Tropical Garden, Tropical Hill, and Beach Villas. These rooms fit up to 2 adults and 2 children. Kindly inform our travel centre ahead of check-in.
Yes, baby cots can be arranged. Please contact us ahead of your stay so we may make the necessary arrangements.
We do not recommend this due to comfort and space limitations.
Villa Layouts & Accessibility
Yes, there are limited connection room / balcony rooms, these are available in limited units of Tropical Garden and Tropical Hill Villas. Kindly inform our travel centre ahead of making your reservation to request connecting rooms. Please note that these are subject to availability.
There is one elevator serving the Hill Villa area.
We recommend Tropical Garden Villas and Beach Villas, as they are close proximity to resort amenities and dining such as Feast Village, Uncle Lim's Kitchen and Royal Bay Beach Club.
In-Villa Dining & Entertainment
We have a limited menu available for Villa service.
Guests may enjoy Netflix in the Screening Room.
Sea Villas & Marine Guidelines
No, swimming is permitted only at Emerald Bay.
Fishing from villas is discouraged to protect the natural marine life around our resort. Fishing excursions can be arranged seperately with the Concierge.
DINING
Dietary Considerations
All dining outlets are pork-free.
Reservations, Private Dining & Beverage Policies
Breakfast and lunch are based on a first-come, first-served basis. Dinner reservations are required in advance to secure your time slot, these reservations can be made at check-in or by contacting our resort team here.
You may pre-book through YTL Travel Centre or arrange with the Concierge upon check-in.
Yes, guests may bring alocoholic drinks to the resort. Kindly note that corkage fees apply in restaurants and public areas.
Infant & Child Dining
Our service team are happy to recommend menus suitable for children, kindly let us know during mealtimes.
Yes, simple items like porridge or fruits can be prepared upon request. Kindly reach out to us to let us know your requirements.
DINING
Celebrations & Bespoke Occasions
Yes, floral arrangements and decorations can be arranged at additional cost. Kindly reach out to us to let us know your requirements.
We offer decorations for Anniversaries and Birthday celebrations. For guests celebrating a birthday, we offer a complimentary slice of cake served during dinner time. Additional requests may incur charges, and are subject to availability.
Sports & Recreational Facilities
Reservations can be made directly at the Water Sports Centre on walk-in.
Life jackets are provided for children aged 2 and above.
Yes, complimentary tennis rackets are available.
Entertainment & Creative Spaces
Yes, advance bookings are required.
PACKAGES &
EXCLUSIVE BENEFITS
Special Offer: Resident's Package
Yes, foreign nationals travelling with Malaysian residents are eligible as well.
No, it is not included.
Feast Village, Chapman’s Bar, and Uncle Lim’s Kitchen are inlcuded. Other venues will require a top-up payment, you may contact us to find out more.
Special Offer: Be Rewarded Package
No, meals are not included.
Travel
Weather & Travel Conditions
The island is generally unaffected by monsoon seasons, but checking weather closer to travel is recommended.
Parking & Land Transport
Parking is chargeable at a daily rate, our porters will assist upon arrival.
Our vehicles comfortably seat up to 4 adults with limited luggage.
EV charging stations are currently unavailable in the Marina Island Jetty car park.
Boat Transfers & Access
A scheduled speedboat can comfortably seat up to 12 passengers.
Yes, it is safe. Please inform us of guests who are pregnant so we may take additional care.
No, access to the resort is only via our scheduled speedboats or private resort boats.
Yes, private charter arrangements can be made with additional charges. Please contact our travel centre for arrangements.
Yes, payment can be made upon arrival.
Singapore Recommended Route
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CONTACT INFORMATION
PANGKOR LAUT RESORT
Pangkor Laut Island,
32200 Lumut , Perak, Malaysia
GENERAL ENQUIRIES
+60 5 699 1100
(Resort team)
RESERVATIONS
GROUP AND EVENT BOOKINGS
